Purchasing in our online shop
Orders will be dispatched within 3 working days after payment is received. Working days are Monday - Friday. You will receive your order 3 - 5 working days from dispatch. We use a courier service. Working days are Monday - Friday. 
Christmas orders need to be placed by 18th December and during the Christmas period, please allow up to 7 working days from dispatch to receive your order.
Postage - UK mainland only
Our standard post and packaging charge is £3.95 and will be added to your purchase at checkout. We insecure packages up to £25.00 but consider the courier responsibly once the package has left our shop, Nineteen.
On request we can arrange special delivery. Please get in contact at saunderscreative19@gmail.com We will provide a quote for delivery.
At checkout you can choose the option to 'collect from Nineteen' allowing free collection from the shop. Our address is Nineteen, 19 Alexandra road, Clevedon, BS21 7QH.
Payment
We use Stripe to process online purchases. Stripe accepts all major cards and credit cards and offers a fully secure and certified service. No sensitive data is stored.
Returns
Nineteen does not accept returns unless your order is deemed faulty or damaged. In the unlikely event that your order is either of these please inform us within 48 hours of receiving. Please send a photo and details to saunderscreative19@gmail.com. A full refund or replacement will be sent. 

Furniture
Furniture is now available to purchase online, no delivery is offered, collection only from our shop Nineteen, 19 Alexandra road, Clevedon, BS21 7QH. Nineteen welcomes inquiries before a purchase is made, please contact us at saunderscreative19@gmail.com for further details on condition, additional photos or to arrange viewing. Please be aware that as we grow our collection of furniture not all items will be out in the shop on display, it may be wise to check if the item you are interested in viewing is out in the shop or can be displayed for your visit. 
Delivery on furniture
Furniture purchased online needs to be collected by the customer. Nineteen can recommend the delivery services of Steve 07984537066 or Tony 07860348747 who both offer local and national delivery. You are welcome to arrange your own collections and these can be made Tuesday- Saturday 10.00-5.00 pm unless otherwise arranged with Nineteen.
Sourcing
If you are looking for something specific then please contact us, we are happy to source pieces to suit your requirements. Please email us at saunderscreative19@gmail.com

Nineteen
We reserve the right to change our prices at any time. Items in our online shop are also displayed for sale in our Clevedon shop. In the event that your on-line purchase has sold in the shop, a full refund will be given. We aim to keep our on-line shop up to date with stock levels. 
Our products are either Vintage or handmade, please allow for variations in finish, colour and size. We celebrate these qualities as they make our products special and one-off.
Photos
All photography on this website is our own. Any photos used from this website must be credited.
 We aim to show in our photos, the items in the best natural light. Colours may vary to those on-screen. More photos of any item can be emailed on request, contact us at saunderscreative19@gmail.com